At times, you’ll meet with clients who are relatively uneducated about your type of product or service. Once you get them talking about their needs, it could very well be that they aren’t good candidates for your product after all. The sooner you learn this, the better.
If you realize you cannot provide what these clients are seeking, offer suggestions as to where they can find the right product. Always maintain a high level of professionalism. Try to give them sound advice as to where they can get what they truly need. If you know of a good source, refer the clients to someone better able to serve your needs.